ResumeGo Terms and Conditions
Last Revised: January 2, 2022
Hi and welcome to ResumeGo. Please read these Terms and Conditions carefully before using our website, www.resumego.net. This agreement explains the rules that apply to buying or providing services from ResumeGo.
“We”, “us”, “our” refers to ResumeGo.
“Site” refers to www.resumego.net.
“Services” refers to ResumeGo selling our “premium”, “professional”, and/or “executive” packages that involve writing resumes, cover letters, LinkedIn profiles, Thank You letters, and all such things related.
“Buyer”, “client”, “You” refers to a customer who is paying for our services.
Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users who access or use our Services. By accessing or using the Service you agree to be bound by these Terms. If you do not accept these Terms in their entirety, you may not access or use the Site and its Services.
Acceptance of Terms and Conditions
In consideration of your use of our services, you agree to provide true, accurate, and complete information about yourself when prompted by the Site and ordering process. ResumeGo has the right to reject your order if your information is inaccurate, untrue, incomplete, or hinders ResumeGo’s ability to fulfill its services in any meaningful way. You must be age 18 or older to use any services offered by ResumeGo. When using our services you affirm that you are ages 18 or older and fully competent to make online transactions.
These Terms shall be governed and construed in accordance with the laws of the State of Massachusetts, United States of America, without regard to its conflict of law provisions. The venue will rest exclusively in the courts situated in the State of Massachusetts. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
You will be able to ask for a 100% money back guarantee, not including transaction fees and/or sales tax, up until the point at which you receive the first draft of your resume, cover letter, LinkedIn profile, Thank You letter, or any other service you’ve purchased. Once you have received the first draft of your resume, cover letter, LinkedIn profile, Thank You letter, or any other service you’ve purchased, you will be entitled to 50% of your money back, not including transaction fees and/or sales tax. You can make such a request up to 14 days after receiving the first draft of your resume, cover letter, LinkedIn profile, Thank You letter, or any other service you’ve purchased.
Here are several examples to illustrate to buyers how our money back guarantee policy works:
If you bought our Professional package for $360 and it’s been 14 days since your purchase but you haven’t received a draft of your resume yet, you are still entitled to a full refund of $360. You will continue to be eligible for a refund up until the point a draft of your resume is sent to you. Once that happens, it becomes a partial refund for half the purchase price.
If you bought our Executive package for $600, you will be entitled to a full refund of $600 up until the point your resume writer sends you a draft of your new resume. Once a resume draft has been sent, you will still be eligible to a partial refund of half the purchase amount – in this case $300. You will be eligible for this partial refund for 14 days.
We will not be obligated to provide a refund if more than 14 days have passed since you have received the first draft of your resume, cover letter, LinkedIn profile, Thank You letter, and/or any other service you’ve purchased.
We will not be obligated to provide a refund if you have participated in fraudulent activity or activity that violates our terms of service.
We will not be obligated to provide a refund if you have used our services in the past and received a refund from us already before. In other words, if you’ve received a refund from us in the past, you aren’t entitled to one again.
We will not be obligated to provide a refund if you have issued a chargeback for your order without notifying us of your refund request if some version of your new job documents have already been delivered to you.
We will not be obligated to provide a refund if you use any one of our discount codes to get a discount on your purchase.
We reserve the right to not work with a client for whatever reason we choose. These reasons include, but are not limited to, a belief that the client’s resume is already of high quality, or a belief that we will not be able to adequately satisfy the client’s needs. If this is the case, we will refund the client the full amount of the payment that the client made.
By purchasing a product or service made available through ResumeGo, you agree to pay the fees associated with the transaction, including but not limited to any transaction fees or taxes.
When making a purchase, the buyer shall make an upfront payment equivalent to the price of the service that the buyer chose. The buyer is able to make the payment through credit card, debit card, or Paypal. Receipt of the payment will be sent to the buyer’s email account that the buyer was required to enter in during the payment process.
All service prices that ResumeGo offers are shown in US dollar currency. Therefore, buyer will make payment using US dollar currency regardless of location.
By writing a testimonial for ResumeGo, you agree, give permission to, and grant us the license required to use your testimonial on pages of our Site. We are able to use the whole or parts of your testimonial. We reserve the right to edit any grammatical or spelling mistakes made on that testimonial. If you do not agree to these terms and conditions, do not submit a testimonial to us. If you wish to take your testimonial down, please contact us. Contact information is shown below.
Services to be Rendered
The buyer will receive services according to the services the buyer paid for.
Turnaround time for each service package can take up to 14 days. Customers that require the services to be delivered before 14 days can have it done in as quickly as 3 days upon informing their assigned resume writer. This is important. If customers do NOT ask their assigned resume writer to complete their order in a time before 14 days, the resume writer has up to 14 days to complete the order.
This turnaround time does not include revisions. If the resume writer has sent what they believe to be the final product of the customer’s resume, LinkedIn profile, cover letter, thank you letter, or other services purchased, but the customer would like any one of these documents revised, altered, or changed, then the extra time needed to make those changes is not factored into the turnaround time.
This turnaround time excludes weekends and national holidays. Weekends are considered to be Saturday and Sunday. As an example:our site states that we offer services with a turnaround time of as short as 3 days upon request. If the turnaround time begins on Friday at 4:00 PM. This would usually mean that customers can expect their products no later than Tuesday at 4:00 PM if they have made this request to their resume writer. This is because Saturdays and Sundays are not a part of our turnaround time. This is also true of national holidays when applicable.
Turnaround time will begin at the moment the following criteria are all met:
- The buyer has sent back to us the questionnaire form
- The questionnaire form is complete by providing us with enough information to write the buyer’s resume
- If the buyer indicates in the questionnaire form that he or she will be having a consultation with a resume writer before the resume is written, the buyer must be finished with that consultation
Limitation of Liability
BY USING THE SITE, YOU ARE AGREEING THAT RESUMEGO WILL NOT FOR ANY REASON OR CIRCUMSTANCE, AND REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, HOWEVER CAUSED, AND REGARDLESS OF CHARACTER, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, LOSS OF EMPLOYMENT, UNEMPLOYMENT, OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM. THIS HOLDS TRUE EVEN IF RESUMEGO HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY APPLIES TO, BUT IS NOT LIMITED BY THE FOLLOWING – ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, USE OF, OR INABILITY TO USE, THE SITE (INCLUDING ANY SERVICE OFFERED ON OR THROUGH THE SITE), OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF, OR PERFORMANCE OF THE SOFTWARE ON, THE SITE (INCLUDING ANY SERVICE OFFERED ON OR THROUGH THE SITE). IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OF THE ABOVE MENTIONED DAMAGES,THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
UNLESS IT IS EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND RESUMEGO, OUR SITE, OUR SERVICES, AND OUR MATERIALS ARE PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF OMISSION. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED/EXPLICIT WARRANTIES,THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. EXCEPT FOR THE GUARANTEES THAT ARE MENTIONED WITHIN THIS TERMS AND CONDITIONS, RESUMEGO OFFERS NO WARRANTIES OR GUARANTEES REGARDING THE EFFECTIVENESS OR TIMELINESS OF THE SERVICES IN MEETING YOUR EMPLOYMENT NEEDS OR EXPECTATIONS. RESUMEGO DOES NOT GUARANTEE THAT THE SERVICES PROVIDED WILL RESULT IN YOU BEING HIRED, GIVEN INTERVIEWS, POSITIONS BEING FILLED, EMPLOYEES BEING RETAINED, OR ANY CHANGE IN INCOME. RESUMEGO DOES NOT GUARANTEE THAT OUR SITE WILL REMAIN ERROR-FREE, FREE OF VIRUSES, TROJAN HORSES, VIRUSES, OR HARMFUL CODE. RESUMEGO IS NOT RESPONSIBLE OR LIABLE FOR ANY BUSINESS, EMPLOYMENT, HIRING, SALARY AND/OR OTHER COMPENSATION DECISIONS THAT YOU MAKE, REGARDLESS OF THE REASON MADE.
You agree to indemnify, defend, and hold ResumeGo harmless from any claims, losses, expenses, demands, costs, liabilities, or damages, including but not limited to legal fees arising from the use of our Site or services or from the violation of our terms of services.
Changes to Terms of Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time and to do so without your consent. What constitutes a material change will be determined at our sole discretion. Read the disclaimer. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
We reserve the right to terminate your right to use any of our services even if you have paid for the service for any of the following reasons:
- The information you provided is misleading or false
- You are not cooperating with the execution of your order
- We have reason to believe you are involved with fraudulent activity
- We have reason to believe you are causing harm to our servers or attempting to do so
Use of Material Appearing on Our Website
Your use of our Site is for your own personal and non-commercial use only. You acknowledge that, except for advertisements, ResumeGo is the sole owner of all content on our Site, including, without limitation, all applicable copyrights, trademarks, trade secrets, logos, and other intellectual property rights thereto, as well as text, images, graphics, logos, audio, video and other material appearing on the Site. You may not use any of ResumeGo’s content displayed unless expressly authorized by ResumeGo. If you wish to use, distribute, reproduce, or alter our content in any way, please contact us at the e-mail shown below.
These Terms and Conditions represents the complete and exclusive statement of the mutual, implicit, and explicit understanding of the parties and supersede and cancel all previous written and oral agreements and communications relating to the subject matter hereof. No failure or delay in exercising, on the part of either party, any privilege, power, or right hereunder will operate as a waiver thereof.
If there are any questions or issues regarding these terms and conditions, feel free to bring this to our attention at [email protected]